Last updated: July 2026

This Privacy Policy explains how Wainhouse Conveyancing Limited collects, uses, stores and protects personal information provided by visitors and potential clients who contact us through this website.

By using this website or contacting us directly, you agree to the terms of this Privacy Policy.

This policy applies only to Wainhouse Conveyancing Limited and not to Taylor Rose. Once a client formally instructs Taylor Rose through a fee estimate or engagement process, their separate privacy policy will apply.

1. Who We Are

Wainhouse Conveyancing Limited
Registered in England & Wales (Company No. 14900419)
Registered Address: 40 Wharf Street, Sowerby Bridge, England, HX6 2AE

Acting through: Kevin Britton & Melissa Wilkinson – Conveyancing Professional

Email: Kevin.Britton@taylor-rose.co.uk
Telephone: 01422 652391

All regulated legal work is carried out through the solicitors' firm Taylor Rose.

This Privacy Policy covers only data collected directly by Wainhouse Conveyancing Limited through this website or via email communication.

2. What Information We Collect

We may collect and process the following personal information when you use this website or contact us:

Information submitted via contact forms

• Full name
• Email address
• Telephone number
• Message content
• Any additional information you choose to provide in your enquiry

Information relating to your enquiry:

• Property details
• Relevant background information
• Third-party details where required for the conveyancing process

Website and technical information:

• Information submitted via website forms
• IP address and basic technical data collected through standard server logs

This website is not intended to collect special category or sensitive personal data.

3. How We Use Personal Information

Personal information is used to:

• Respond to enquiries submitted through the website
• Provide information about conveyancing services
• Prepare fee estimates
• Communicate with potential clients prior to referral into Taylor Rose
• Maintain basic administrative and record-keeping processes
• Ensure the website functions correctly and securely

We do not use personal information for automated decision-making or profiling.

4. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

Legitimate Interests

To respond to enquiries and provide information requested before legal services are formally instructed.

Consent

Where you voluntarily submit information through the website or request contact.

Legal Obligation

Where we are required to retain or disclose information by law.

Once a client formally instructs Taylor Rose, Taylor Rose's lawful bases for processing will apply going forward.

5. How We Receive and Handle Enquiry Data

Website enquiries submitted via Contact Forms are sent to:
Kevin.Britton@taylor-rose.co.uk

This email address may securely forward to Kevin Britton's professional inbox at Taylor Rose to allow enquiries to be received and responded to efficiently.

This forwarding arrangement does not change data ownership. Personal data remains under the control of Wainhouse Conveyancing Limited until a client formally instructs Taylor Rose.

6. How Long We Keep Information

Initial enquiry information is retained for up to 12 months, after which it is securely deleted unless:

• you proceed with conveyancing work through Taylor Rose, or
• there is a legal or regulatory requirement to retain information for longer.

Once a client formally instructs Taylor Rose, their data retention policies apply.

7. Who We Share Information With

Personal information is only shared where necessary to respond to your enquiry or where required by law.

This may include:

• Professional or legal advisers
• Taylor Rose once a client formally instructs legal work

We do not sell, rent or share personal data for marketing purposes.

8. Security

Appropriate technical and organisational measures are in place to protect personal information, including:

• Secure email systems
• Restricted access controls
• Ongoing monitoring of systems

While reasonable steps are taken to protect data, no method of online transmission is completely secure. Users are encouraged to take care when submitting information online.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of personal data
• Request restriction of processing
• Object to certain processing activities
• Withdraw consent where consent is the lawful basis

Requests should be made to:
Kevin.Britton@taylor-rose.co.uk

We will respond within one month.

10. How to Complain

If you have concerns about how your personal data is handled, please contact:
Kevin.Britton@taylor-rose.co.uk

If you remain dissatisfied, you may contact the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
www.ico.org.uk

11. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated revision date.